Made-To-Order

Our Made-To-Order service offers a seamless way to bring PDC event merchandise directly to your doorstep. Each item is crafted only when an order is placed, which also reduces waste. Once your order is placed, we collaborate with expert printers to produce your item, which is then carefully packaged and promptly shipped to you. Enjoy the convenience and satisfaction of receiving a product made just for you!

All made-to-order items are made to your specifications. As a result, we cannot offer exchanges. However, we do provide refunds if the clothing is returned in a saleable condition.

The notice of cancellation must be delivered before our print network receive the order for printing. Once the customer's order is in production we cannot amend or cancel the order. The customer must arrange the return of goods for a refund.

The Customer will be responsible for the cost of returning the goods. If the Customer does not actually return the goods to National Merchandise, the Customer is under a duty to make the goods available for collection at the Customer’s expense from the address to which they were delivered.

We hope you will be pleased with your purchase. We are happy to refund any item returned in a saleable condition with a valid confirmation email within 28 days of purchase.

This does not affect your statutory rights.

Missing or Lost Parcels

If you believe your parcel is missing or lost, please notify us within 14 days of the confirmed delivery date to raise a dispute. This allows us to work with our print partners to investigate the issue and find a reasonable solution.

We are unable to process missing parcel claims submitted beyond this 14-day window. Please ensure all inquiries are made within this timeframe for us to assist you promptly.